Refund policy

At Lady Design, we want your abaya to arrive exactly as you hoped. Because every piece is prepared and tailored especially for you, we follow this policy:

1. No refunds and no cancellation after payment

Your order goes into preparation as soon as payment is completed, so we're unable to cancel or change any order once payment is made, and no refunds are issued.

2. Ready-made pieces

All ready-made pieces are non-refundable and can be exchanged only.

3. Sizing issues

• If you have a sizing issue, contact us within 5 days of receiving the piece.
• Sizes are adjusted one time only.
• Any additions or accessories to the piece are charged to the customer.

4. Issues with the piece

If you receive a piece with an issue, contact us within 5 days of receipt with clear photos, and it will be exchanged or adjusted.

5. Changing the style or colour

If you'd like to change the style or colour after ordering, this is treated as a new order and the full amount is payable.

6. Delivery fees for exchanges and adjustments

Delivery fees for exchanges or adjustments are paid by the customer.

7. Conditions

• Please inspect the piece as soon as you receive it. Exchanges and adjustments do not cover damage caused by misuse.
• For an exchange or adjustment, contact us on WhatsApp with your order number and we'll guide you through the steps.

Contact us

WhatsApp: +971 58 910 1058
Email: info@amalalhammadi.com